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General Terms and Conditions (GTC)

General Terms and Conditions (GTC) for the use of the online portal Click & Comply operated by Landbell GmbH

Version: July 2026

Landbell GmbH (“Landbell”) operates a private-sector system in the Federal Republic of Germany for the collection of packaging subject to system participation. Landbell’s services are provided on the basis of separate contracts. They are rendered in accordance with the following terms:

  • 1. Authorization to Use

    • The user may use the Landbell online portal Click-and-Comply.com only if they have expressly confirmed their agreement to these GTC. These GTC form an essential part of the contract concluded with the user. These GTC are permanently available to the public at https://click-and-comply.com/page/page.termsAndConditions.pagelet2-Page in an easily accessible and machine-readable format and may be viewed and saved there.

  • 2. Scope of Use

    • The Landbell online portal Click-and-Comply.com is available exclusively to commercial manufacturers and distributors or entities placing products on the market. It is intended solely to process the related information and to handle payment transactions in connection with a concluded contract.

  • 3. Restrictions on Use; Notice and Remedy Procedure; Internal Complaints Management System
  • 3.1 Voluntary Investigations

    • Landbell is not obliged to monitor the information transmitted or stored by users or to actively search for circumstances indicating unlawful activity. Nevertheless, Landbell is entitled, on its own initiative, to carry out voluntary own-initiative investigations for the detection and identification of unlawful or incompatible content and to take appropriate measures.

  • 3.2 Notice and Action Mechanism
  • 3.2.1 Persons or entities may notify Landbell of the presence of information in its services that they consider to be illegal content. The notice shall be submitted via the electronic form provided in the portal.
  • 3.2.2 Trusted flaggers who have been granted the relevant status by the Digital Services Coordinator of the Member State responsible for them shall also have access to the respective notice options pursuant to clause 3.2.1 . Notices from trusted flaggers shall in principle be treated with priority, processed without delay, and brought to a decision.

  • 3.3 Restriction Measures
  • 3.3.1 Landbell employs various procedures and tools for the identification, review, and moderation of content. Depending on the individual case, this may involve human review, automated review, or a combination of human and automated review. Landbell shall inform the user of the use of automated means in the decision-making process.
  • 3.3.2 Landbell may take the following measures if the review reveals a violation of statutory provisions, third-party rights, or these GTC:
  • a) issuance of a warning;
  • b) deletion of listings or other content;
  • c) request to correct or supplement inaccurate or incomplete information within a reasonable period;
  • d) temporary suspension of individual portal functions;
  • e) temporary suspension of the user account;
  • f) extraordinary termination of the contract in accordance with clause 8 of these GTC.
  • 3.3.3 Prior to a provisional or permanent suspension on account of the posting of manifestly unlawful content, Landbell shall issue a warning to the user concerned, insofar as this does not conflict with the purpose of the suspension.
  • 3.3.4 The choice of measure shall be governed by the principle of proportionality. Landbell shall act carefully, objectively, and proportionately in applying and enforcing restrictions and shall give due regard to the rights and legitimate interests as well as the fundamental rights of the user. Landbell shall provide detailed reasons for the restriction.
  • 3.3.5 The person affected by the restriction shall have the following possibilities for redress available:
  • a) the internal complaint-handling system;
  • b) the option of referring the matter to a certified out-of-court dispute settlement body that is free of charge or at a nominal fee for the user;
  • c) recourse to the ordinary courts.

  • 3.4 Internal Complaint-Handling System
  • 3.4.1 Users, including notifying persons or entities, who consider measures taken by Landbell in connection with the review or restriction of information to be inaccurate or disproportionate, may contact Landbell free of charge via this contact form within six months of receipt of the decision notification.
  • 3.4.2 Landbell shall review incoming complaints in a timely, non-discriminatory, diligent, and non-arbitrary manner. Processing shall be carried out under the supervision of appropriately qualified personnel and not solely by automated means. The reasoned decision on the complaint shall be communicated to the user without undue delay in text form.
  • 3.4.3 If the complaint contains sufficient grounds for concluding that the contested measure was unfounded, Landbell shall reverse the measure without delay.

  • 3.5 Out-of-Court Dispute Settlement

    • The user has the right to refer the matter to a certified out-of-court dispute settlement body for the settlement of disputes concerning decisions under clauses 3.2 and 3.4 . The list of bodies certified by the Digital Services Coordinator is publicly available at: https://digital-strategy.ec.europa.eu/de/policies/dsa-out-court-dispute-settlement.

  • 3.6 Protection Against Misuse
  • 3.6.1 Landbell shall suspend the provision of its services to users who frequently and manifestly provide unlawful content for a reasonable period following prior warning.
  • 3.6.2 Landbell may suspend the processing of notices and complaints and the provision of its services to users who frequently and manifestly submit unfounded notices or complaints for a reasonable period following prior warning.
  • 3.6.3 When deciding on a suspension pursuant to paragraphs 1 and 2, Landbell shall assess each individual case in a timely, diligent, and objective manner. Landbell shall take into account in particular:
  • a) the absolute number of manifestly unlawful content or manifestly unfounded notices or complaints within a given period;
  • b) their relative proportion of the total number of content items provided, notices or complaints submitted within the same period;
  • c) the severity of the misuse, including the nature of the unlawful content and its effects;
  • d) the identifiable intentions of the user, the notifying person, or the complainant.

  • 4. Amendments to these GTC
  • 4.1 Landbell reserves the right to amend these GTC with effect for the future. The user shall be informed of material amendments at least four weeks prior to their entry into force. The amendment notification shall indicate the amended provisions and the date of entry into force. In the case of material amendments, Landbell shall inform the user in advance, in particular, of the user’s right to reject the amendment, the deadline for doing so, the consequences of missing this deadline, and the user’s right of termination.
  • 4.2 In the case of material amendments, an amendment offered to the user shall only enter into force if the user gives their consent. Changes are considered material if they significantly alter the previously agreed balance between performance and consideration to the user’s disadvantage, or if they would amount to the conclusion of an entirely new contract. Changes made to bring the General Terms and Conditions into line with a change in the legal framework or established case law of the highest courts do not constitute material changes.
  • 4.3 In the case of non-material amendments, the user’s consent shall be deemed granted if the user has not rejected the amendment prior to the proposed date of entry into force by notifying Landbell in text form (e.g. by e-mail). In the case of such amendments, Landbell shall inform the user in advance in the notification proposing the amendment, in particular of the user's right to reject the amendment, the deadline for doing so, and the consequences of missing this deadline.

  • 5. Technical Disruptions / Liability of Landbell as Operator
  • 5.1 Landbell shall be liable without limitation for any damage caused intentionally or through gross negligence by one of its legal representatives, vicarious agents or assistants. Otherwise, Landbell shall only be liable for damage in the event of a breach of essential contractual obligations and limited to typically foreseeable damage. 5.2 Essential contractual obligations are those whose fulfilment is essential for the proper execution of this contract and on whose compliance the contractual partner regularly relies and may rely. The parties agree that the typically foreseeable damage in the case of property damage and other financial losses shall not exceed EUR 10 million. Any further liability on the part of Landbell is excluded.

  • 6. Data Protection

    • The processing of personal data in connection with the use of the online portal is governed by the privacy policy, which is permanently available at under https://click-and-comply.com/page/page.privacyPolicy.pagelet2-Page .

  • 7. Offer and Conclusion of Contract
  • 7.1 We may accept a customer’s order and payment—which constitute a binding offer to conclude a contract—within one week by sending a confirmation. The confirmation is generally sent immediately by email. If we exceptionally do not accept the offer to conclude a contract, this will be communicated by email and the payment made will be refunded without delay.
  • 7.2 Our offers are subject to change and non-binding prior to conclusion of the contract unless we have expressly designated them as binding.

  • 8. Landbell’s Right of Extraordinary Termination

    • Without prejudice to the provisions on term and termination of the respective contracts, both parties have the right to terminate the contract for good cause without notice. For Landbell, good cause includes in particular, without limitation:

  • 8.1 Default in payment by the contractual partner for more than four weeks, provided a written reminder with a deadline had been issued beforehand and remained unsuccessful;
  • 8.2 Incorrect statements by the contractual partner regarding planned packaging subject to participation and/or the annual final declaration (§ 2 (2) of the contract) that have a non-negligible impact on payment obligations;
  • 8.3 Suspension of payments by the contractual partner;
  • 8.4 Application for the opening of insolvency proceedings over the contractual partner’s assets, or the opening or discontinuation of such proceedings due to lack of assets.

  • 9. Termination Without Notice for Other Reasons

    • The user is obliged to keep their user data provided during registration on the Click-and-Comply.com online portal continuously up to date. If the user can no longer be reached electronically or by post, this contract ends at the time of such non-reachability without the need for written termination by Landbell. In this case, Landbell is entitled to exclude the user from further use of the online portal (e.g., by blocking the account).

  • 10. Applicability of the Contract Provisions

    • Otherwise, the provisions of the contract concluded between Landbell GmbH and the customer shall apply.

  • 11. General Provisions

    • Any deviating terms and conditions of the user are hereby rejected. They will be recognized only if expressly agreed in writing. Any ancillary agreements require written confirmation.

  • 12. Governing Law and Jurisdiction
  • 12.1 These GTC and all legal relationships arising from the use of the portal between Landbell and the user shall be governed exclusively by the law of the Federal Republic of Germany. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict-of-laws rules of private international law are excluded.
  • 12.2 The exclusive place of jurisdiction for all disputes arising out of or in connection with these GTC and the use of the portal is Mainz. Landbell is furthermore entitled to sue the user at the user’s general place of jurisdiction.

  • 13. Severability Clause

    • Should individual provisions of these GTC be or become wholly or partially void or invalid, the validity of the remaining provisions shall not be affected thereby. The statutory law shall take the place of provisions of these GTC that are not incorporated or are invalid. If such statutory law is not available provisions of these GTC that are not incorporated or are invalid. If such statutory law is not available provisions of these GTC that are not incorporated or are invalid. If such statutory law is not available provisions of these GTC that are not incorporated or are invalid. If such statutory law is not available